Our policies have been created to help us provide the best customer service as possible and to inform our customers what to expect when shopping at Cabanna Fashion. We hope you like each item you receive; but if not we are more than happy to help you with your return. There are NO REFUNDS! Please text 562.774.5692 and ensure to include full name, order number, and reason for your email. Please contact Cabanna Fashion for an approval as goods will not be accepted without prior authorization.
*** Policies are subject to change at any time without prior written notice***
Please Note: When purchasing with a discount code, code MUST be applied at checkout. We DO NOT make any adjustments or cancellations after purchase has been made (No Exceptions)
**All sales discounted (using any discount code) are automatically marked FINAL SALE.
Free Shipping may also apply to final sale policy**
Damaged Items MUST be notified to us within 24 hrs upon receiving. We reserve the right to decline/refuse request. (Strictly enforced)
We only accept returns for store credit. Please read policies below.
Store Credit/ Return Information:
- We accept items for store credit postmarked within 7 days from the delivery date stated on tracking information.
- Only regular priced items are eligible for an exchange.
- Due to high demand of our products, we cannot guarantee that item you wish to purchase after your return will remain in stock by the time we receive your return.
- We DO NOT hold items.
- Several good are exempt from being returned. (Accessories, Shoes, Swimwear, Bodysuits, Undergarment Wear - due to hygiene) EFFECTIVE MAY 22, 2018 ALL WHITES/IVORY & ONE SIZE ITEMS ARE FINAL SALE! STRICTLY ENFORCED (NO EXCEPTION)
- A 15% re-stocking fee will be charged if items are not returned in original form and/or without tags.
- Once we receive item we will inspect and contact customer via email with a status. (Please ensure the highest level of care when handling your items while trying on)
- All returns are processed within 7 business days of receiving your return. (Not including weekends & holidays)
- We will apply your amount minus shipping charges as an electronic code (Store Credit) Customer is responsible for paying ALL shipping and re-shipping charges. If return item/s qualified for FREE SHIPPING we will deduct shipping cost/postage fee from store credit.
- We reserve all the right to rejecting a returned item if we feel it does not meet required conditions.
- Credit codes CANNOT be combined with any other discounts or on going promotions. ***Codes MUST BE USED ALL AT ONCE. Cabanna Fashion holds no responsibility for unused balance.***
- All Sales Are Final when Exchange is made.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
***Cabanna Fashion does not cancel orders once order has been submitted on our system. Thank you for respecting our policies, but most important THANK YOU FOR YOUR BUSINESS***